WordPress support load

A compact view of WordPress.org support data already stored in SQLite: current sampled topics, archived quarterly support-view estimates, unresolved and resolved counts, last-activity age buckets, forum-level open load, and major-plugin support counts.

Topics sampled

1,315

2026-06-13 support queue snapshot

Unresolved

963

73.2% of sampled topics

Resolved

340

25.9% of sampled topics

Participants

3,493

1,108 unique topic starters

No replies

11

0.8% of sampled topics

Archive quarters

33

116 Wayback rows

Decision lanes

Current queue is visible The sampled WordPress.org support queue has enough rows to show where open help load sits now.
1,315
Archive adds direction Wayback snapshots now add quarterly support-view estimates from 2018 onward.
116
Open load is concentrated Fixing WordPress holds the largest unresolved count in the current sample.
893
Older active topics remain present Topics with last activity more than 90 days ago are still present in the sampled queue.
50.1%
No-reply count is low in this snapshot The current sampled queue has few topics with no visible replies.
11

How to read this

This page uses a current WordPress.org support snapshot plus Wayback first-page snapshots. It is useful for where support load sits now and for rough archive direction, but it is not a full historical forum export. The last-activity range in the current sample is 2025-12-13 to 2026-06-13.

Current report includes public support queue snapshots, quarterly Internet Archive support-view estimates from 2018 onward, resolved/unresolved/no-reply summaries, last-activity buckets, forum-level unanswered summaries, a support-load companion view, and major-plugin support-thread totals; not a full long-term topic/reply history.

Archived support queue estimate

Quarterly Wayback first-page snapshots. Estimate equals pagination pages times first-page topic count; zero parses and one early all-topics outlier are excluded.

0 6,098 12.2k 2018-Q1 2026-Q1
Unresolved 1,260 Resolved 660 No replies 11

Archived support first-page mix

Quarterly Wayback all-topics first pages. These percentages show visible no-reply and resolved-badge mix on the archived first page, not the whole forum history.

0.0% 31.7% 63.5% 2018-Q2 2026-Q1
No replies 0.0% Resolved badges 13.3%

Support queue by last activity month

Current support topics grouped by the month of last activity. This is a snapshot distribution, not all topics opened in the month.

0 478 956 Dec 2025 Jun 2026
Topics 114 Unresolved 88 Resolved 20 Replies 429

Open load by age

Current topics grouped by age since last visible activity.

0-7 days unresolved50
0-7 days resolved11
8-30 days unresolved142
8-30 days resolved52
31-90 days unresolved283
31-90 days resolved96
91-180 days unresolved481
91-180 days resolved174
181+ days unresolved0
181+ days resolved4
unknown unresolved7
unknown resolved3

Unresolved by forum

Forum-level view of where unresolved support topics sit in the sampled queue.

Fixing WordPress893 of 1,204
Everything else WordPress19 of 31
Developing with WordPress12 of 21
Requests and Feedback12 of 19
WordPress Mobile App6 of 7
Networking WordPress6 of 8
Accessibility5 of 5
Alpha/Beta/RC4 of 9

Major-plugin support load

Current WordPress.org plugin API support-thread counts for the tracked major-plugin list.

WooCommerce49 unresolved, 79.1% resolved
Contact Form 746 unresolved, 37.8% resolved
LiteSpeed Cache30 unresolved, 68.8% resolved
Classic Editor20 unresolved, 4.8% resolved
Wordfence Security – Firewall, Malware Scan, and Login Security20 unresolved, 88.2% resolved
Jetpack – WP Security, Backup, Speed, & Growth11 unresolved, 77.6% resolved
Elementor Website Builder – more than just a page builder10 unresolved, 83.1% resolved
Advanced Custom Fields (ACF®)9 unresolved, 30.8% resolved

Rows come from support_forum_snapshot_summary, support_forum_archive_snapshots, support_forum_activity_monthly, support_forum_age_buckets, support_forum_unanswered_by_forum, support_forum_topics, and major_plugin_install_snapshot. Integrity check: ok.