Customer support specialist with seven years of experience helping software teams migrate documentation, triage publishing issues, and train non-technical editors.
Contact
jordan.lee@example.com
Portland, OR
https://example.com/jordan-lee
Experience
Senior Support Specialist, Example CMS
2019-2026
Led weekly office hours for enterprise customers moving policy documents into WordPress.
Built reusable checklists for media import, link review, and accessibility follow-up.
Coordinated escalation notes between support, product, and engineering.
Documentation Coordinator, City Library
2016-2019
Converted legacy manuals into structured web pages.
Reviewed tables, lists, and headings for public-facing accessibility.
Maintained release notes for staff training sessions.
Skills
Area
Tools
Publishing
WordPress, Markdown, HTML
Review
Accessibility checks, link validation, table cleanup