Jordan Lee
Customer support specialist with seven years of experience helping software teams migrate documentation, triage publishing issues, and train non-technical editors.
- jordan.lee@example.com
- Portland, OR
- https://example.com/jordan-lee
Experience
Senior Support Specialist, Example CMS
2019-2026
- Led weekly office hours for enterprise customers moving policy documents into WordPress.
- Built reusable checklists for media import, link review, and accessibility follow-up.
- Coordinated escalation notes between support, product, and engineering.
Documentation Coordinator, City Library
2016-2019
- Converted legacy manuals into structured web pages.
- Reviewed tables, lists, and headings for public-facing accessibility.
- Maintained release notes for staff training sessions.
Skills
| Area | Tools |
|---|
| Publishing | WordPress, Markdown, HTML |
| Review | Accessibility checks, link validation, table cleanup |
| Collaboration | Ticket queues, customer calls, training notes |
Education
Bachelor of Arts, Technical Communication