Jordan Lee
Customer support specialist with seven years of experience helping
software teams migrate documentation, triage publishing issues, and
train non-technical editors.
- jordan.lee@example.com
- Portland, OR
- https://example.com/jordan-lee
Experience
Senior Support
Specialist, Example CMS
2019-2026
- Led weekly office hours for enterprise customers moving policy
documents into WordPress.
- Built reusable checklists for media import, link review, and
accessibility follow-up.
- Coordinated escalation notes between support, product, and
engineering.
Documentation
Coordinator, City Library
2016-2019
- Converted legacy manuals into structured web pages.
- Reviewed tables, lists, and headings for public-facing
accessibility.
- Maintained release notes for staff training sessions.
Skills
| Area |
Tools |
| Publishing |
WordPress, Markdown, HTML |
| Review |
Accessibility checks, link validation, table cleanup |
| Collaboration |
Ticket queues, customer calls, training notes |
Education
Bachelor of Arts, Technical Communication